FAQ's

Q. How long has Metro Office Solutions been in business?
A. Since November 1990.

Q. What is Metro's business classification and size status?
A. Small, Disadvantage, Woman-Owned, 8(a) Certified.

Q. What is Metro's Federal ID Number, CAGE Code, DUNS #
A. 52-1756201, O7SS3, 787411917.

Q. When does your contract expire?
A. 2011.

Q. Are you CCR registered?
A. Yes.

Q. What GSA contracts does Metro hold?
A. Package Office: GS-28F-0031T
Traditional Steel Furniture: SOP GS-28F-N0011
Modular Office Furniture: SOP GS-28F-S0003

Q. How do I reach a contract representative to help plan my project?
A. Dial 866-450-8160 Ext. 24 Kristina Rose will pair you with the appropriate representative who will assist you.

Q. How do I visit your showroom?
A. Dial 866-450-8160 Ext. 10, Lynne Shepard will assist you with an appointment at the appropriate showroom.

Q. How long will it take to get my furniture?
A. Most of the furniture that we sell is custom made for you. Arrival time ranges between 4 and 8 weeks depending on the product line. We do have "Quick Ship" lines that ship in as little as three days.

Q. What warranties does Metro offer?
A. On manufactured product such as furniture, the original manufactures warranties apply. These warranties range between 10 years and Lifetime. We will assist you in making any potential warranty claims for the entire time that you own that product.

Q. How much of my time will be involved in the development of my project?
A. Our designers and contract representatives have many years of project development experience. They will want to discuss the concept with you and your staff but can then be trusted to develop the specifications, identify the appropriate product lines and create the space plan. If you prefer to be actively involved in all phases of the project development, our staff will appreciate the interaction.

Q. Does Metro provide residential furniture?
A. Metro Office Solutions is a commercially focused office furniture company. Although we do provide residential style furniture it is manufactured for intensive use, such as that which you would find in a hotel, dorm or barracks environment.

Q. Do you accept government IMPAC cards?
A. Yes.

Q. Who do I contact to send an order to Metro?
A. To place an order, please contact Kristina Rose at 866-450-8160 extension 24.

Q. When a customer places an order, how long is it before the customer finds out the ship date and/or installation date?
A. Typically, it takes about 2 weeks for new orders to be reviewed, processed, and assigned a ship date. Smaller orders may take less than 2 weeks before dates are released, and larger orders may take longer than 2 weeks.